# Help and support

When something looks wrong, and how to reach us.

HeyCMO is an invitation-only, $0 operational Alpha for Stripe and Resend recovery emails. A person approves every message before it is sent. The guides also describe implementation capabilities outside the Alpha. Their presence here does not make them available in the pilot. [Start with the Alpha checklist](https://docs.heycmo.ai/getting-started/). Help: [alpha@heycmo.ai](mailto:alpha@heycmo.ai).

Email **alpha@heycmo.ai**. Alpha support is best effort, with no committed response time. Say which workspace (its id is on Settings → **Team & API keys**) and what you were doing; never send an API key, a password or your customers' details.

- Is HeyCMO working normally? The [status page](https://docs.heycmo.ai/status/) shows it, and checks again every minute.
- What changed lately: the [changelog](https://docs.heycmo.ai/changelog/).
- Calling the API: the [API reference](https://docs.heycmo.ai/api/), with the scope each call needs.

## When something looks wrong

The setup checklist (Settings → **Workspace** → **Setup**) names the missing piece. The Audit page explains every decision, including refusals. Each row on Loops says what the loop needs connected, and a run that found no data says what to connect and where — nothing fails silently. A loop marked **Not runnable yet** has no implementation yet and cannot be turned on; one marked **Merged into …** was folded into another loop, which does its work.