Help and support

When something looks wrong, and how to reach us.

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HeyCMO is an invitation-only, $0 operational Alpha for Stripe and Resend recovery emails. A person approves every message before it is sent. The guides also describe implementation capabilities outside the Alpha. Their presence here does not make them available in the pilot. Start with the Alpha checklist. Help: alpha@heycmo.ai.

Email alpha@heycmo.ai. Alpha support is best effort, with no committed response time. Say which workspace (its id is on Settings → Team & API keys) and what you were doing; never send an API key, a password or your customers' details.

• Is HeyCMO working normally? The status page shows it, and checks again every minute.
• What changed lately: the changelog.
• Calling the API: the API reference, with the scope each call needs.

When something looks wrong

The setup checklist (Settings → Workspace → Setup) names the missing piece. The Audit page explains every decision, including refusals. Each row on Loops says what the loop needs connected, and a run that found no data says what to connect and where — nothing fails silently. A loop marked Not runnable yet has no implementation yet and cannot be turned on; one marked Merged into … was folded into another loop, which does its work.