Monitor comments and DMs across platforms, classify intent, and respond with brand-voiced replies.

Engagement Response Workflow

The Engagement Response workflow monitors comments and DMs across all connected platforms, classifies each interaction by intent, crafts brand-voiced replies, and captures leads through conversational funnels.

How It Works

Fetch Comments — Pulls recent comments and DMs from all connected platforms via Composio
Classify Intent — The Engagement Agent classifies each interaction into categories
Generate Responses — Craft brand-voiced replies based on classification
Execute Actions — Reply, send DM, escalate, or log the interaction

Classification Categories

Classification	Action	Example
Lead	DM sent with CTA	"How much does this cost?"
Question	Replied with helpful answer	"Does this work with Shopify?"
Complaint	Escalated + empathetic reply	"This hasn't been working for me"
Positive	Thanked with engagement	"Love this feature!"
Spam	Ignored	Bot comments, irrelevant links

Output

{
  handled: number;     // Total interactions processed
  leads: number;       // Lead opportunities captured
  escalated: number;   // Issues escalated for human attention
  replies: number;     // Replies sent
  summary: string;     // Human-readable summary
}

MCP Tool

Invoke via run_engagement_check in your MCP client.

Scheduling

Runs automatically via Inngest cron job for periodic monitoring. Can also be triggered manually.

Key Agent

Engagement Manager — Classifies intent, crafts replies, applies marketing psychology

Engagement Response